Ellen has become an evangelist. She helped her parents set it up. She showed her neighbor, whose small business was being overwhelmed. She even explained it to the teenager at the Spectrum store, who admitted he didn’t know half the features existed.
Spectrum, like many cable providers, uses VoIP (Voice over Internet Protocol) for its home phone service. This meant that calls didn’t travel down copper wires; they traveled as data packets alongside her Netflix and email. And data packets can be inspected. spectrum robocall blocker
Ellen’s heart sank. She checked her whitelist. Deb’s number wasn’t on it. And Deb, it turned out, had recently switched to a cheap VoIP provider that used a pool of recycled numbers—numbers that had previously belonged to a telemarketing firm. Deb’s legitimate call was being flagged as spam by Spectrum’s network. Ellen has become an evangelist
The breaking point came on a Tuesday. Ellen was waiting for a call from her oncologist’s office—a routine follow-up, but nerve-wracking nonetheless. Her phone rang. She lunged for it. “Hello?” She even explained it to the teenager at